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View Full Version : I need desperate help!


3rd3y3
04-09-2011, 07:27 PM
'Win 7 Total Security 2011' is a computer virus that has infected my computer.

I've tried many scanners and stuff and online advice to get rid of it, but I think I still have it cuz it disables McAfee in 'safe mode with networking' option. Also my McAfee siteadvisor is not there even though I downloaded it many times.


Help appreciated.

;(

RUSHING PLATYPUS
04-09-2011, 07:29 PM
Does your computer save restore points?

3rd3y3
04-09-2011, 07:32 PM
Yes it does. I tried resoring it to an earlier time, but the time does not go far enough. Any recommendations?

3rd3y3
04-09-2011, 07:40 PM
Also, my 'Windows Defender', a built in scanner, is DOWN and it WONT SCAN!!

Olive Oil Goombah
04-09-2011, 07:50 PM
if u have a laptop you can totallly reboot your computer but you would lose everything.

food for thought
04-09-2011, 07:54 PM
save all your important files and re-install an OS

netscape check two
04-09-2011, 07:56 PM
They helped me out with a problem before:

http://forums.malwarebytes.org/

Mcthuggin99
04-09-2011, 08:16 PM
on my pc, some virus downloaded itself, but it claimed to be an antivirus software, and it wouldnt let me do anything, so what i did was go to the task manager, and closed it, then i just deleted the program, its been good since

food for thought
04-09-2011, 08:20 PM
there are all kinds of these everywhere

http://www.fasterpccleanclean.com/remove-win-7-total-security-2011

RUSHING PLATYPUS
04-09-2011, 08:22 PM
Also download and scan with Microsoft Security Essentials. It's free. I had it find a virus nothing else would before.

RUSHING PLATYPUS
04-09-2011, 08:23 PM
on my pc, some virus downloaded itself, but it claimed to be an antivirus software, and it wouldnt let me do anything, so what i did was go to the task manager, and closed it, then i just deleted the program, its been good since

You got lucky as hell. Most of the time it won't let you delete those fake anti-virus program viruses.

3rd3y3
04-09-2011, 08:31 PM
if u have a laptop you can totallly reboot your computer but you would lose everything.

I could do that with Windows 7, but does that get rid of the virus?

save all your important files and re-install an OS

I don't have it on disk. But wouldn't the virus still be there?

They helped me out with a problem before:

http://forums.malwarebytes.org/



---------------------------



I also tried the taskmanager thing, but no success.



I saw that fast pc on the commercial. Could it be trusted?


I'm downloading the Microsoft Sec. Essentials now.

3rd3y3
04-09-2011, 08:33 PM
If I'm not satisfied, I may have to restore it to it's factory settings, but I'm not sure that will eliminate the virus problem.

3rd3y3
04-09-2011, 08:34 PM
Thanks for all your advice.

INF
04-09-2011, 08:38 PM
malware is your only option or start from scratch

INF
04-09-2011, 08:39 PM
I watched my lil 12 year old brother save a computer from death like that before.malware.

you have to put the pc in safe mode too


just read up on it. I seen my 12 yr old brother do that shit and he dont know what hes doing from one minute to the next.


take your time

RUSHING PLATYPUS
04-09-2011, 08:39 PM
If I'm not satisfied, I may have to restore it to it's factory settings, but I'm not sure that will eliminate the virus problem.

It will, but it's kind of a last resort. Do it if you have to though. Give MSE a try first though.

INF
04-09-2011, 08:41 PM
dont erase all your shit until you do the malware [process] properly and it doesn't work

the malware trick should save you , just dont panic cuz youll make it worse and take it to the point you have to just start over

netscape check two
04-09-2011, 08:43 PM
i could do that with windows 7, but does that get rid of the virus?



I don't have it on disk. But wouldn't the virus still be there?





---------------------------



i also tried the taskmanager thing, but no success.



I saw that fast pc on the commercial. Could it be trusted?


I'm downloading the microsoft sec. Essentials now.




------------------------------ ?

3rd3y3
04-09-2011, 08:45 PM
Thanks again.

INF - I tried the safe mode thing and I went to download malwarebytes, but the download was called something else and showed me I had stuff on my computer and for a price it could be removed. I did not buy.

I tried other software in safe mode as well, but McAfee says it is turned off in that mode and when I turn it on, it goes back off.


Barak, I'm about to restart my comp with MSE right now.

3rd3y3
04-09-2011, 08:47 PM
------------------------------ ?


I wanted to separate my comments. No disrespect.

Thanks for the malware advice. I had no success with it though.

3rd3y3
04-09-2011, 09:19 PM
MSE did not find anything.

But I just finally found an official Malwarebytes download. I will try it.

RUSHING PLATYPUS
04-09-2011, 09:24 PM
How did you do a MSE scan that fast? You should do a "full scan"

3rd3y3
04-09-2011, 09:27 PM
ok.

NIGHT MAYOR
04-09-2011, 10:33 PM
two words - re format

3rd3y3
04-09-2011, 10:34 PM
How would I do that?

RUSHING PLATYPUS
04-09-2011, 10:51 PM
What kind of computer do you have, and do you have a recovery disk?

RUSHING PLATYPUS
04-09-2011, 10:52 PM
two words - re format

LMAO! That's one word! reformat. HaHa!

3rd3y3
04-09-2011, 11:12 PM
Windows 7

I do not have a recovery disk.

Hollow Dartz
04-09-2011, 11:16 PM
naw fam, this is what you do, put your pc in safe mode, go to your registry while in safe mode, trust me you will find the virus in a folder just sitting there, try to right click on the virus, sometimes they have the location of the file on it, while you in your registry delete anything that looks unfamiliar, but if your not into pcs like that i recommend you let an expert do it, but thats gonna cost you alot for something that small, trust me i had this same problem 5 months back. when your finished cleaning out the file, use a software to clean up your pc ("spybot" or something like that) and it will do the rest...i hope this helps, im not that good at giving out instructions

RUSHING PLATYPUS
04-09-2011, 11:22 PM
Windows 7

I do not have a recovery disk.

You could save a lot of money by just buying the recovery disc. You could easily pay 70-100 bucks to have an "expert" do it. I bought a recovery disc for my computer for 18 bucks.

Hollow Dartz
04-09-2011, 11:23 PM
you dont have to spend NO money if you do what i just said. trust me fam. if you want any feedback hurry and respond in here, im heading out for the club at 12

Lex Lugor
04-09-2011, 11:34 PM
Dartz is right Installing OS again is so dramatic lol.. Ive never bought any sort of anti virus in all my some ten years computing and ive downloaded a PLETHORA of music, images, software and pornographic material. Sure Ive caught a few bugs, and even a few trojans like yours, but just google whatever the fake anti virus is calling itself, find a forum where someone had a similar problem (or ask yourself in an appropriate forum), and follow the instructions given. They should provide a list of all associated files to remove (in safe mode), just go and delete em. Quick Fix

3rd3y3
04-09-2011, 11:46 PM
I went in safe mode, but don't know what file to remove from the registry.

RUSHING PLATYPUS
04-10-2011, 12:02 AM
Dartz is right Installing OS again is so dramatic lol.. Ive never bought any sort of anti virus in all my some ten years computing and ive downloaded a PLETHORA of music, images, software and pornographic material. Sure Ive caught a few bugs, and even a few trojans like yours, but just google whatever the fake anti virus is calling itself, find a forum where someone had a similar problem (or ask yourself in an appropriate forum), and follow the instructions given. They should provide a list of all associated files to remove (in safe mode), just go and delete em. Quick Fix

This is true. However, doing it this way can often be too difficult for someone to do if they aren't pretty computer savvy.

NIGHT MAYOR
04-10-2011, 01:03 AM
lmao! That's one word! Reformat. Haha!

realy?!

Dokuro
04-10-2011, 01:32 AM
i say your fucked i had such a nasty piece of malware a wile back that i had to get a new pc

RzaRectum
04-10-2011, 02:08 AM
Don't fuck with your registry. If you delete the wrong thing, you'll be crying when you can't even get windows to load up AT ALL..

First thing, download and install Hijackthis, update your malwarebytes program to ensure you have the latest version. Then download install and update SPYWAREBLASTER.

You'll also need these: (Save them to a folder on your desktop).
http://download.bleepingcomputer.com/reg/FixNCR.reg
http://www.bleepingcomputer.com/download/anti-virus/rkill


Then disconnect from the internet, because you could have a dropper that will keep downloading more infections.
Now reboot and go in safe mode.

Do a FULL/complete scan using the Malwarebytes.
I know you said you used it, but I didn't catch whether or not it was a regular scan, quick scan, or FULL. Use the Full scan. It takes a long time, but you need a deep cleaning more desperately than Ceitedmofo at the dentist.
----
After that long wait, you remove any infections you find.
----

Now, go to start and type 'run', press enter, then type 'msconfig'.
Change the start up selection to "selective start up". Then click the tab marked Startup and start unchecking everything not essential to use your computer.

Reboot into safe mode again
check the task manager (control, alt delete) and see if there are any unfamiliar processes running in the background. You can usually determine the name of the program if you try to decipher the process name. If you're not sure, you can use another computer to google the process. If you find something, end that process. Sometimes it will stay off, but if it keeps restarting itself in the process list, then you are in deep, because someone bent you over and slid something in. Lol!

Anyway, under the control panel, go to uninstall programs and look for the antivirus malware. Don't uninstall it, because it might reinfect your system. Just see if it's there.

Now run Hijack this and post the log.

netscape check two
04-10-2011, 03:45 AM
I wanted to separate my comments. No disrespect.

Thanks for the malware advice. I had no success with it though.

I had said to ask somebody there at the forum for help, not just using that particular malware bytes program on your own. They will help you remove stuff for free, but you have to be patient, and they might have you do various things like the hijackthis logs that rectum had posted.

http://forums.malwarebytes.org/

food for thought
04-10-2011, 06:09 AM
I suggest you read up on this particular virus that infected your shit.

What you dont want is to think you did what you needed to do and deleted the virus while it might be sitting there the whole time collecting data and spreading to other systems.

To answer your earlier question, No, an OS reinstall will definately remove the virus. it wont have anywhere to sit and hide when you delete your OS prior to reinstalling

so read up on the virus and see if it can be removed without deleting the Os


Also, how did you get the virus?

Poison Flowerz!
04-10-2011, 06:18 AM
OH this happened to me same virus i had to sail across the ocean blue and build a life anew