Just because the door was widened doesnt mean they, or if ANY, got through to reach him. Of course it became widened, EP2 showed a good amount of them trying to push through, they saw him clearly from the crack but eventually gave up on him. Maybe seeing how close they opened the door is what made him desperate to cut his hand, I though he was going to try & sauder his cuff with 1 of the tools in the beginning.
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